Privacy policy

1. Who we are

easyhost.uk ("we", "us", "our") is a website design and hosting agency based in the United Kingdom. We are the data controller for the personal information described in this policy — meaning we decide how and why it's used. Our contact details are at the bottom of this page.

2. Information we collect

We collect information in the following ways:

• Information you give us directly — your name, email address, phone number, business name, and the contents of any message you send through our contact form, quote request, or newsletter sign-up.
• Information we collect when you become a client — billing details, domain registrant details, hosting account information, and the content you provide for your website (text, images, logos).
• Information collected automatically — basic technical data such as browser type, device type, approximate location (derived from IP address) and pages visited, collected via cookies and similar technologies. See our cookie policy for details.
• Information from third parties — for example, if a domain registry or payment processor shares information with us that's needed to deliver our services to you.

3. How we use your information

We use personal information to:

• Respond to enquiries and provide quotes
• Design, build, host and maintain client websites
• Register and renew domain names on a client's behalf
• Set up and manage email forwarding or mailbox add-ons
• Take payment and manage subscriptions and billing
• Send service-related communications, such as renewal notices or maintenance updates
• Send our monthly newsletter, where you've opted in — you can unsubscribe at any time
• Improve our website and services, and keep our systems secure
• Meet our legal and accounting obligations

4. Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases, depending on the situation:

• Contract — to provide the website, hosting and email services you've signed up for.
• Consent — for optional communications like our newsletter, which you can withdraw at any time.
• Legitimate interests — to respond to enquiries, keep our services secure, and improve what we offer, balanced against your rights and interests.
• Legal obligation — where we need to keep records for tax, accounting or domain-registry compliance purposes.

5. Who we share information with

We don't sell personal information. We share it only where necessary to deliver our services, including with:

• Domain name registries and registrars, to register and renew domains in your name
• Our hosting and infrastructure providers, to keep your website online
• Payment processors, to take subscription payments securely
• Email and newsletter delivery tools, to send transactional emails and our newsletter
• Professional advisers (accountants, IT support), where reasonably necessary
• Authorities, where we're required to by law

Any third party we share data with is required to protect it and use it only for the purpose we've agreed.

6. International transfers

Some of the tools and providers we use may process data outside the UK. Where this happens, we take steps to make sure your information stays protected, such as relying on providers certified under recognised data protection frameworks or using UK-approved standard contractual clauses.

7. How long we keep information

We keep personal information for as long as needed to provide our services and meet legal obligations. As a general guide: enquiry details are kept for up to 12 months if no project goes ahead; client and billing records are kept for at least six years to meet accounting requirements; and newsletter details are kept until you unsubscribe.

8. Cookies

Our website uses a small number of cookies to remember your preferences and understand how the site is used. Full details, including how to manage or disable them, are in our cookie policy.

9. Keeping your information secure

We use appropriate technical and organisational measures — including encrypted connections, access controls and regular backups — to protect the personal information we hold. No method of transmission or storage is completely secure, but we work to keep risk as low as reasonably possible.

10. Your rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you, and get a copy of it
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, in certain circumstances
• Ask us to restrict or object to certain processing
• Ask for your information to be transferred to another provider, where technically possible
• Withdraw consent at any time, for anything we process based on consent

To exercise any of these rights, contact us using the details below. If you're unhappy with how we've handled your information, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

11. Children's privacy

Our services are intended for business use and are not directed at children. We don't knowingly collect personal information from anyone under 16.

12. Changes to this policy

We may update this policy from time to time, for example when our services or legal obligations change. We'll update the "last updated" date at the top of this page, and let existing clients know of any significant change.

13. How to contact us

If you have questions about this policy or how we handle your information, contact us at privacy@easyhost.uk or write to us at easyhost.uk, Manchester, United Kingdom.